Are the same problems reoccurring? Are certain customers using more than their fair share of your staff’s time? Is a certain product causing most of the conflict? Get the figures, get the facts.Streamline the process and solve problems faster
As soon as a problem is reported, assign it to someone and set turnaround times, and see who’s falling below that time. Keep the customer in the loop, report the fix back to the customer as soon as it is resolved.Build a customer service system around your business model
All companies deal with their customer’s issues differently. We’ll build you a simple system that will slot right in to the way you’re used to handling things. A custom solution means less learning, less risk and a more efficient system.Make sure your customers are satisfied, even when you're away
Make sure your clients have been kept up to date, make sure that people are solving problems - all this from wherever you may be because this is a web application.